Legal, privacy and operational policies

1. Information we collect

We collect personal information directly when you interact with our website, donate, inquire, or register for volunteer activities:

• Contact Details: Full name, telephone number, email address, physical location, and organization name submitted through our contact, volunteer, and partnership inquiry forms.
• Donation & Financial Transaction Records: Transaction IDs, contribution amounts, timestamps, and currency references. We do NOT process, store, or have access to your raw credit/debit card numbers, CVV codes, or Mobile Money PINs.
• Community & Outreach Participation: Feedback, survey responses, and non-sensitive attendance logs gathered during authorized community outreaches with explicit participant consent.
• Technical & Analytical Data: Anonymized IP addresses, browser types, device categories, referring pages, and session duration to ensure security and optimize website performance.

2. How we use your information

All data collected is utilized solely for lawful and transparent organizational objectives:

• Directly responding to inquiries, partnership proposals, and volunteer submissions.
• Acknowledging donor contributions, issuing official donation receipts, and providing stewardship reports.
• Planning, coordinating, and safely delivering community health outreaches, school health visits, and WASH installations.
• Meeting legal reporting and statutory audit obligations mandated by the NGO Bureau and Uganda Revenue Authority.
• Protecting the integrity and cybersecurity of our web services against unauthorized intrusions or malicious attacks.

3. Data sharing & third-party disclosure

We do not sell, rent, lease, or trade personal data to any commercial advertisers or third-party brokers. Data is only shared with verified institutional partners, such as licensed medical practitioners from Sameday Health Care attending to specific clinical referrals, or certified payment infrastructure providers executing donation transactions under strict confidentiality obligations.

4. Your rights under Ugandan data protection law

As a data subject under the Data Protection and Privacy Act 2019, you hold the right to:

• Right of Access: Request a copy of any personal data we hold about you.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete records.
• Right to Erasure / Deletion: Request the deletion of your personal data where retention is no longer required by law.
• Right to Object: Withdraw consent for non-essential communications at any time.

1. No doctor–patient relationship is created

Browsing this website, submitting an inquiry through our contact form, or communicating via our official WhatsApp line does not create or establish a formal doctor-patient relationship. You should never disregard professional clinical advice or delay seeking care from a certified medical practitioner because of something you have read on this website.

2. Emergency care protocol

If you or someone in your care is experiencing an acute medical emergency, chest pain, severe trauma, obstetric hemorrhage, respiratory distress, or severe poisoning, do not wait for an email reply or website response. Immediately visit the nearest accredited hospital, health centre, or contact national emergency response services:

3. Clinical partnership with Sameday Health Care

Sameday Foundation is an independent health-focused social-impact entity associated with Sameday Health Care. While the Foundation mobilizes community resources, diagnostic equipment, and medical specialists from Sameday Health Care for charitable outreach, all clinical care provided in field settings is conducted by registered practitioners certified by the Uganda Medical and Dental Practitioners Council (UMDPC) and Uganda Nurses and Midwives Council (UNMC).

4. Patient dignity & ethical field standards

In alignment with our philosophy of Healthcare with hospitality, all patients receiving support through Foundation outreaches are treated with absolute dignity, confidentiality, and respect regardless of socio-economic standing, ethnicity, or gender. Photography of community members and minors is governed strictly by prior informed consent protocols.

1. Nature of charitable contributions

Sameday Foundation is a registered non-profit organization. All contributions, grants, and donations received are non-commercial philanthropic gifts dedicated directly to funding maternal healthcare, sickle cell diagnostics, school screenings, nutritional support, clean water points, and economic empowerment in Eastern Uganda.

2. Duplicate or erroneous transactions (refund policy)

Because donations are immediately allocated to charitable medical programs, contributions are generally non-refundable. However, we acknowledge that genuine errors may occasionally occur. The Foundation will review and process refund requests under the following circumstances:

• Technical Duplicate Charges: Where an electronic system glitch resulted in the same donation being charged more than once.
• Numerical Input Errors: Where a donor mistakenly entered an erroneous amount (e.g. adding an extra zero) and notified us promptly.
• Unauthorized Transactions: Where payment credentials were used fraudulently without the account holder's authorization, backed by official bank verification.

3. How to request a donation review or refund

Refund claims must be submitted in writing within thirty (30) calendar days of the transaction date. Please submit your request to our Finance Desk:

Verified duplicate or erroneous transactions will be refunded back to the original funding source (bank account or mobile money line) within 14 business days. Processing fees levied by banking institutions or telecom networks may be deducted from the refund amount.

4. Recurring gift & pledge cancellation

If you have established an ongoing monthly sponsorship or recurring pledge, you hold the freedom to modify, pause, or cancel future payments at any time with zero cancellation fee. Simply send an email to info@samedayfoundation.ug at least 5 business days before your next scheduled contribution date.

5. Financial transparency & reporting

Sameday Foundation maintains rigorous financial accounting standards, external annual audits, and statutory filings with the National Bureau for Non-Governmental Organisations. Summarized annual program reports are published annually on our website to ensure complete donor accountability.